The CAREONE Best Benefits program is unique in that, customer services is handled through one dedicated toll-free telephone number.  The customer service staff receives intensive training on all of the CAREONE Best Benefits program components as well as the individual purchasing groups, making our customer service representatives some of the most experienced, best trained professionals in the industry.   Our dedicated team approach ensures that our representatives are up-to-date and familiar with every client program.  Each customer service representative is empowered to solve problems quickly, and to do whatever it takes to ensure that every member is satisfied before hanging up.   

Our customers receive prompt, polite, and accurate service.  At CAREONE Best Benefits, we want to provide members with the same courtesy and respect we would want to receive for ourselves.    Because customer satisfaction is the top priority for everyone at CAREONE Best Benefits, we encourage effective interfacing between customer service and other internal departments to create and maintain a customer service network that works. 

CAREONE Best Benefits employs measurable and practical service standards and ongoing monitoring to assure at service goals are met.  New customer service representatives receive extensive training in customer relations and telephone techniques, as well as detailed product training.  Customer service representatives are encouraged and empowered to take the extra step to satisfy the customer.   

Most inquiries and grievances are resolved to the member’s satisfaction during the course of the initial telephone call.  If for any reason the problem can not be initially resolved, the customer service representatives utilize a Problem/Resolution Report to monitor and track grievances and their resolutions.  Any grievance received in writing will be acknowledged in writing 5 business days.        

                     Questions: customercare@careonebenefits.com 

                                                  Fax       480-585-9547